Updated on: 11 August 2014
Oxford BioLabs Ltd. (“Oxford BioLabs” – the company behind TRX2) is committed to ensuring satisfaction for all customers who purchase its products. As the leading company for hair loss sufferers, Oxford BioLabs relies on its Return and Cancellation Policy to help ensure this satisfaction.
TRX2’s Return Policy
Our return policy for all TRX2 products is as follows:
TRX2 will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60-day return. Period.
If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping and minus a handling charge of EUR 5.50).
Email [email protected] to obtain a Return Merchandise Authorization. Return the bottle(s) with the unused contents to:
Oxford Biolabs Ltd.
c/o Mailcom AG
You will have to pay for the return shipping postage yourself. If a parcel reaches us without sufficient postage we will have to deduct this from the refund.
Please keep the tracking number of the parcel in case the parcel is getting lost. We strongly advise to make any returns via a shipment method where you receive such a tracking number as we otherwise won’t be able to acknowledge the receipt of your parcel.
Defining Returns and Cancellations.
When a customer reaches us by email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within TRX2’s Return Policy. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return – it will only stop any future rebills.
Details of TRX2’s Return Policy
Customers requesting a return after 60 days will be directed to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 60 days after the date of the TRX2 customer’s purchase.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
As soon as a sale is returned to our return address, the customer receives a 100% refund of the product costs.
Please note:For our physical products we can only refund you for unused packs! Packs that have been opened and used are excluded from our refund policy.
Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts.
Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through the TRX2 websites with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.
Reasons Why a Sale May Be Refunded
TRX2 has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, TRX2 reserves the right to reverse a sale, including but not limited to the following:
- If the customer provides a valid reason for requesting a return within 60 days of purchase;
- If the vendor of the product requests a return on the customer’s behalf within 90 days of purchase if our customer service team confirms there is a valid reason for the return;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason TRX2 deems appropriate.
TRX2’s Cancellation Policy
The customer may cancel a recurring billing subscription product at any time. A cancellation means that no future rebills are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund.
Abuse of the Return Policy
Customers requesting serial or repeated returns may be blocked from making further purchases.
Note to TRX2 Customers
This Return and Cancellation Policy is part of, and incorporated within, the TRX2 Terms of Service. As a condition of registering with TRX2 and using the TRX2 Services, you expressly acknowledge that you have read and understood this Return and Cancellation Policy and you agree to be bound by the terms and conditions contained within. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the TRX2 Services and terminate your account. Please note, however, that any transactions, which occurred prior to the date of such termination, shall be governed and controlled in full by the terms of this Return and Cancellation Policy.